As I keep LatinOcean focused on servicing recruitment agencies and corporate recruiters, it will be safe to assume that I work with companies that are competitors amongst themselves. That being the case, I don’t see my satisfied clients (100% hit rate so far yeiii
singing me praises outside their organisations, specially to other agencies. Therefore, referral marketing from within my customer segment is out.
Adding to that, the foundation of my thinking – which is the source of value-add to whom I work with – consists of challenging the effectiveness, method or results from my customers’ suppliers/partners. So I don’t expect many recommendations from the pool of established vendors to my client set.
On the first point: absolutely fair enough; if you find a point of comparative advantage, and I do work towards providing that edge, you want to protect it. On the second point, to a large extent I am kinda happy. Better to go under the radar.
In this context there are other (maybe even more) compelling levers to ensure that this little outfit called LatinOcean does not end up with only one client. Well. if it’s big enough why not, but in the meantime our marketing and delivery is aimed at having the following traits:
- Uniqueness: Customised solutions is all I have as deliverables; cookie-cutter advice can be found in books (which I am happy to recommend) but that’s not what we are about. Fact is, clients can all be denominated recruitment agencies or recruiters, but every firm has its strenghts, market focus, culture, etc; all of them influencing how we are going to serve them
- Strong trust in non-disclosure. I have not had to sign a NDA just yet, but every client rep. knows that the business inner workings will be used to provide a unique consulting and operations deliverable, and that is it. If I renegue on that, might as well pack up now.
- Fairness, which is in strong relation with the form and content of our service deliverables. On the surface being fair may sound like offering the same to all customers; that is not correct. Being fair means to us offering optimum value in exchange for the funds clients decide to dedicate to us.
In the long term, I have a dream. I want LatinOcean’s reputation to come from candidates that speak with my clients and recognise in those clients a different way to relate to them as individuals looking to fulfill their career aspirations. Maybe the tag line is something like ‘LatinOcean Inside’ but I am sure Intel can claim plagiarism
. If you have any original (and serious) suggestions, let me know.